Frequently Asked Questions
Everything you need to know about your Northline Express experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for hearth and chimney products?
We offer a 30-day return policy on most items, provided they are in new, uninstalled condition and in their original packaging.
Do you offer free shipping?
Yes, we offer free standard shipping on many orders over a specific dollar amount within the contiguous United States. Please check the product page for eligibility.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice damage, note it on the delivery receipt and contact our customer service team within 48 hours to initiate a claim.
Are your products covered by a warranty?
Most of our products carry a manufacturer's warranty. Specific warranty details can be found on the individual product pages or by contacting our support team.
Do you provide professional installation services?
While we do not provide direct installation, we offer expert technical advice to help you or your local contractor complete the setup correctly.